GENERAL TERMS & CONDITIONS
These terms and conditions apply to all purchase orders submitted to IK Lifestyle website on www.ik-lifestyle.com (in the following referred to as the ”website”), this covering all purchase agreements that a consumer enters into from a distance with IK Lifestyle, hereinafter referred to as ”IK Lifestyle”). We encourage you to read these terms and conditions entirety before submitting an order. These terms and conditions may be updated and vary from time to time therefor we ask you to read these terms and conditions before any order you decide to place in our website.
A binding purchase agreement is entered as soon as your order has been confirmed by us and an order confirmation has been sent to the email address you have submitted to IK Lifestyle. If an item happens to be out of stock before the status has been correctly updated on the website, IK Lifestyle will notify you by the e-mail id you have provided. We may then suggest an alternative item, or cancel the order in question. If incorrect price information has been shown on the website you will be offered to either purchase the item to the correct price, or cancel the order. IK Lifestyle reserves the right to decline or revoke a purchase agreement if we suspect fraud or any other action similar to fraud, such as unlawful use of another person’s credit card.
To place an order in the website you must be at least 18 years old and not under guardianship. IK Lifestyle presumes that minors who carry out purchases on www.ik-lifestyle.com submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement involved.
PRICE & PAYMENT
The prices on the website are current prices and may be changed at any time. IK Lifestyle is not bound by price indications in the webite which the buyer must reasonably or apparently understand if incorrect and which, for example, have occured due to technical problems in the web platform or rates that have been manipulated by the customer. Prices are inclusive of local VAT and are payable in the currency indicated at the website. For non-EU customers, additional VAT, customs charges and other levies may be incurred by your local Customs Authority on your import, at applicable rates. Payment can be made by credit card, direct debit invoice or as may otherwise be instructed at the website. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We co-operate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.
PROMOTIONS & DISCOUNT CODES
All campaigns with reduced price are limited in time. Multiple offers can normally not be combined. A discount code or voucher is only valid once per customer and purchase. In case of obvious misuse of offers, such as coupons and promotion codes, the website reserves the right to cancel the order in question.
On orders eligible for a gift or discount the value of the gift/discount is considered as a general discount on the total amount of the order. If part of or the entire order is sent back for exchange or refund the value of the returned merchandise is recalculated and the purchase price minus the relative share of the overall discount will only be credited.
Promotions and discount codes are only valid on new orders and cannot be applied retrospectively.
We always strive delivering your order as soon as possible. Normally orders of items in stock ship within 1-2 business days from Order Confirmation and can be expected to be delivered in 4-15 business days on International orders. Delivery times are estimates only and particularly during high season (e.g. Christmas, Black Friday and other sales/campaigns) deliveries may take longer than normal. In case of a delay in delivery of more than fifteen (15) business days beyond the estimated delivery time above, you may cancel your order subject to written notice to us, in which case we will, as our entire liability for the delay, credit any payment made by you. If the order has already shipped, you must first return the item to us before such credit can be made. The freight cost will be specified in the order summary before you submit your order. We currently ship to most countries. Should you have an inquiry as to whether or not we ship to a specific location, please contact our Customer Service. Please be advised that custom duty may be charged for any orders from outside the EU. You are asked to inspect delivered items upon delivery and report any deviations found as stated under Returns below. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.
RIGHT OF WITHDRAWAL AND RETURNS
We offer you a 14-day right-of-return from your purchase, calculated from the date you have ordered the goods. If you wish to make such a return please follow out return instructions . Items shall be returned hereunder properly wrapped and packed in their original packaging in unused and saleable condition. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns here under shall be sent to Customer Service or to the other address specifically instructed by us. In case of a return the risk (for loss or damage during delivery) is on the customer.
We strive for our products to have a quality control before dispatching to our customers. Should you find that an item despite this is damaged or otherwise defective, you will be replaced with a new sample of the item in question, if a new one is available. If not, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item followed an order containing other purchased items the cost of the original delivery will not be repaid. You are asked to always examine your received products already at the time of delivery and as soon as possible report any deviations from your order confirmation to us.
We will return your funds as soon as possible, at the latest within 15 days from the date you returned the item and it was received by IK Lifestyle, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.
We cannot guarantee that the colours appearing on the online store in detail reflect the product colours. The colours can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings.
We are always looking for ways to improve and would love to hear your opinions and comments on our service, products and even new ideas to make your experience with us better! You can let us know what you think by emailing our Customer Service Team on [email protected]
Operating Hours: Monday – Friday 09:00am to 5:00pm